Apex Integrate LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, engage with our services, or communicate with us via email, phone, or SMS.

1. Information We Collect

We may collect the following categories of information:

a) Personal Information

Name

Email address

Phone number

Business name

Role or title

Any information you voluntarily submit via forms, calls, or messages

b) Communication Data

Records of email, phone, and SMS communications

SMS opt-in records and consent details

c) Technical & Usage Data

IP address

Browser type and device information

Pages visited and interaction data

Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

Respond to enquiries and assess service eligibility

Provide requested services and operational communications

Schedule and manage calls, onboarding, and follow-ups

Improve our website, services, and internal processes

Maintain records for compliance, quality assurance, and security

We do not sell personal information.

3. Legal Basis for Processing (UK/EU)

Where applicable under UK GDPR or EU GDPR, we process personal data under the following lawful bases:

Consent – where you have explicitly opted in to communications (including SMS)

Contractual necessity – to provide services or respond to requests

Legitimate interests – to operate, improve, and secure our business, provided these interests do not override your rights

Legal obligation – where processing is required by law

4. SMS Opt-In & Text Messaging

If you opt in to receive SMS messages from Apex Integrate, we may send service-related and operational communications, such as appointment confirmations, follow-ups, or onboarding updates.

We do not send promotional SMS messages unless this is explicitly stated at the point of opt-in.

Important notice regarding SMS data:

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text messaging services.

Message frequency may vary. Standard message and data rates may apply. You may opt out at any time by replying STOP.

5. Mobile Information Sharing

To ensure transparency and compliance:

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing with subcontractors in support services (such as customer service platforms, CRM systems, or communication providers) is permitted.

All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Understand website usage

Improve performance and functionality

Maintain security

You may control or disable cookies through your browser settings.

7. Data Retention

We retain personal information only for as long as necessary to:

Fulfil the purposes outlined in this Privacy Policy

Maintain business and compliance records

Meet legal or contractual obligations

Data is securely deleted or anonymised when no longer required.

8. Data Security & Handling

We implement reasonable administrative, technical, and organisational safeguards to protect personal information from unauthorised access, misuse, or disclosure.

Access to personal data is limited to authorised personnel and trusted service providers operating under confidentiality obligations.

9. International Data Transfers

Your information may be processed or stored outside your country of residence, including in the United Kingdom, United States, or other jurisdictions where our service providers operate.

Where required, we ensure appropriate safeguards are in place to protect personal data in accordance with applicable data protection laws.

10. User Rights

Depending on your jurisdiction, you may have the right to:

Request access to your personal data

Request correction or deletion

Withdraw consent for communications

Request information about how your data is processed

Requests can be submitted to: [email protected]

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected by the “Last updated” date above.

12. Contact Information

If you have questions about this Privacy Policy or our data practices, contact us at:

Apex Integrate
Email: [email protected]
Website: https://apexintegrate.com